Question 1

Is Liz's Elegant Decorations Services licensed and insured?

Accepted Answer

Yes! We are a licensed and insured event decoration and event planning company. Proof of license and insurance is provided upon written request.

Question 2

What cities do you serve?

Accepted Answer

Liz's Elegant Decoration Services serves the United States and Puerto Rico. Yes, we travel!

Question 3

Is a deposit required to book Liz's services?

Accepted Answer

Yes, a deposit is required to book services.
After selecting your decorative package and pricing, a retainer of 10% of the total invoice amount along with the signed contract will reserve your event date and time. The balance is due 2 weeks prior to the event date.

Question 4

When is the final payment due?

Accepted Answer

The final balance is due 2 weeks prior to the event date. In some cases, the final balance may be due sooner depending on the extent of the event requests and services.

Question 5

What is the cancellation policy?

Accepted Answer

All cancellation requests must be received in writing by email or US Postal Service 30 days or more prior to the event date. Text messages will not be accepted as formal cancel notification.

Question 6

What is the refund policy?

Accepted Answer

A 50% refund of the final payment amount will be provided if the cancellation request is made 16 to 29 calendar days before the event date. If the event is cancelled within 15 calendar days of the event date, no refunds will be given. The deposit is non-refundable from the initial date of booking services.

Frequently asked questions